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The champion IVR systems are designed to easy negociate inbound calls astatine scale, but tin besides beryllium a solution for the needs of a tiny business. Check retired the apical six bundle to spot which is the champion acceptable for you.
- Best IVR strategy overall: Nextiva
- Most precocious IVR system: RingCentral
- Easiest DIY setup: Ooma
- Best for tiny businesses: KrispCall
- Best integrations: GoTo Connect
- Best idiosyncratic interface: Aircall
In the process of searching for the champion IVR solutions, I took a heavy dive to larn however each diagnostic works, what makes an wide strategy great, reddish flags to look retired for, and the optimal usage cases for each the large options connected the market. This usher volition locomotion you done my apical six picks and supply you with the accusation you request to prime the close interactive dependable effect bundle for your business.
Top IVR systems comparison
You can’t bargain IVR systems connected their own–they travel arsenic portion of business communications software. So, it’s champion to instrumentality a measurement backmost and see your wide needs. The array beneath covers immoderate of the astir important factors to look astatine erstwhile making your purchasing decision.
| Nextiva | Best IVR strategy overall | $28.95 per idiosyncratic per month | Top program only | Yes | Average | No |
| RingCentral | Most precocious IVR system | $20 per idiosyncratic per month | All plans | Yes | Advanced | Yes |
| Ooma | Easiest DIY setup | $19.95 per idiosyncratic per month | Top 2 plans | Top 2 plans | Basic | Yes |
| KrispCall | Best for tiny businesses | $12 per idiosyncratic per month | Top 2 plans | Some | Average | No |
| GoTo Connect | Best integrations | Custom quote | All plans | Yes | Advanced | Yes |
| Aircall | Best idiosyncratic interface | $30 per idiosyncratic per month | All plans | None | Add-on | No |
Nextiva: Best IVR strategy overall
Image: Nextiva
With a scope of elemental to precocious IVR functions, Nextiva is simply a large prime for businesses of each sizes. Smaller teams with tighter budgets tin leverage its elemental car attendant features portion enterprises and telephone centers tin upgrade for afloat IVR capabilities.
Why I chose Nextiva
Every Nextiva telephone program includes an car attendant. The 2nd tier and higher see multi-level car attendants and a telephone travel builder, making it an affordable mode to adhd basal IVR functionality for tiny oregon midsize teams. If you request much features, you tin upgrade to Nextiva’s almighty all-in-one interaction halfway solution for afloat IVR capabilities.
For much details, work my Nextiva vs RingCentral review.
Pricing
- Essential: Starts astatine $28.95 per idiosyncratic per period billed annually.
- Professional: Starts astatine $32.95 per idiosyncratic per period billed annually.
- Enterprise: Starts astatine $42.95 per idiosyncratic per period billed annually.
- Free trial: No, but determination is simply a escaped demo.
Nextiva’s entry-level Essential program includes a single-level car attendant. You’ll request to upgrade to the Professional program oregon higher for multi-level capabilities and the telephone travel editor.
For telephone centers needing precocious IVR capabilities, plans commencement astatine $129 per idiosyncratic per month.
Features
- Full scope of interior collaboration tools.
- Unlimited calling successful the US and Canada.
- Auto attendant with each telephone plans.
- Full IVR and ACD connected each telephone halfway plans.
- Free toll-free oregon section telephone number.
- More than 20 integrations.
- Up to 12,500 complimentary toll-free minutes.
- Lightweight interaction management.
Automate up to 90% of your interactions and destruct 30% oregon much of your costs with AI-powered solutions. Image: NextivaPros and cons
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RingCentral: Most precocious IVR system
Image: RingCentral
Where Nextiva is elemental and streamlined, RingCentral offers precocious capabilities astatine a little terms point. Unlike Nextiva, you tin usage the afloat grade of RingCentral’s IVR connected each plan, including its cheapest telephone system.
Why I chose RingCentral
RingCentral’s precocious features, extended integrations, and astir infinite scalability marque it a large prime for increasing midsize and ample businesses with analyzable needs. With an intuitive drag-and-drop interface, you tin easy physique arsenic galore IVR menus arsenic you need. They tin beryllium arsenic analyzable oregon arsenic elemental arsenic you’d like, with astir nary limitations.
Pricing
- Core: Starts astatine $20 per idiosyncratic per period billed annually.
- Advanced: Starts astatine $35 per idiosyncratic per period billed annually.
- Ultra: Starts astatine $45 per idiosyncratic per period billed annually.
- Free trial: 14 days with up to 20 telephone lines.
Month-to-month pricing is simply a spot more, but determination are measurement discounts erstwhile you scope much than 100 users. You tin besides upgrade to RingCX oregon RingCentral Contact Center starting astatine $65 per cause per period if you request more.
Features
- Voice, video, messaging, texting, and faxing successful one.
- Advanced prime of work and AI analytics.
- Full IVR, telephone queues, and call recording.
- Strong information features.
- 300+ integrations and entree to API.
- Cutting borderline AI capabilities.
- Vanity, local, international, and toll-free numbers.
- Optional gross quality add-on.
Unlock speech quality from lawsuit interactions crossed calls, emails, and video meetings. Image: RingCentralPros and cons
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Ooma: Easiest DIY setup
Image: Ooma
If you request to outfit a accepted bureau situation with table phones and leverage basal IVR capabilities to way callers, Ooma can’t beryllium beat. Ooma’s casual DIY, plug-and-play setup makes it a large choice, adjacent if you don’t person IT pros connected staff. The full setup is truthful easy, it usually takes little than an hour.
Why I chose Ooma
Every Ooma program includes its virtual receptionist, which lets you acceptable up telephone trees, grounds greetings, and way callers to the close people. You’ll beryllium capable to grounds wide accusation astir your concern to assistance callers reply their ain questions, way calls to circumstantial ringing groups, and adjacent make peculiar menus that hap during and aft concern hours. Like everything other with Ooma, mounting up your virtual receptionist is casual with an intuitive builder that walks you done each step.
Pricing
- Essentials: Starts astatine $19.95 per idiosyncratic per period billed annually.
- Pro: Starts astatine $24.95 per idiosyncratic per period billed annually.
- Pro Plus: Starts astatine $29.95 per idiosyncratic per period billed annually.
- Free trial: None, but determination is simply a 30-day money-back guarantee.
Ooma’s virtual receptionist is disposable connected each 3 plans. While the entry-level tier is elemental and straightforward, the mediate and apical tiers see squad collaboration features, similar substance messaging, video conferencing, and squad chat.
I admit that they springiness you the enactment of a barebones telephone strategy if you privation one.
Features
- Intercom and overhead paging support.
- Ring groups, clasp music, and forwarding.
- Intuitive virtual receptionist builder.
- Pre-configured devices for casual acceptable up.
- Complimentary toll-free oregon section number.
- Unlimited calling successful each of North America.
- Texting, video, and squad chat connected higher tiers.
Stay connected apical of your concern calls with Ooma’s escaped mobile app. Image: OomaPros and cons
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KrispCall: Best for tiny businesses
Image: KrispCall
Every IVR strategy I’ve covered truthful acold includes unlimited calling. For infrequent oregon adaptable telephone volumes, it whitethorn not beryllium worthy it to wage higher monthly fees successful speech for nary usage fees. Enter KrispCall, an affordable alternate for small businesses that don’t marque oregon person a batch of calls. Despite a monthly complaint astatine astir (or little than) fractional the terms of the others, you get each the aforesaid functionality.
Why I chose KrispCall
Full IVR, substance messaging, softphone capabilities, ringing groups, integrations, squad chat, and analytics are each standard, nary substance the program you choose. You genuinely don’t person to miss retired connected precocious capabilities conscionable due to the fact that you can’t warrant paying for unlimited calling. Plus, you tin acquisition section telephone numbers successful much than 100 countries, making it casual for your tiny concern to person the quality of a overmuch larger organization.
Pricing
- Essential: Starts astatine $12 per idiosyncratic per period billed annually.
- Standard: Starts astatine $32 per idiosyncratic per period billed annually.
- Enterprise: Custom pricing based connected your needs.
- Free trial: No, but determination is simply a escaped demo and 14-day money-back guarantee.
IVR is included with each plan. However, you volition person to wage per infinitesimal for calls and per connection for texts. For US-based calls, usage rates commencement astatine $0.0197 per infinitesimal for inbound and $0.02 for outbound calls. Usage rates alteration depending connected the state you’re calling.
Features
- Lightweight CRM functionality.
- Answer calls successful your browser.
- Shared inbox and telephone numbers for collaborative environments.
- Take notes and usage tags oregon stars to enactment organized.
- Whisper, barge, and progressive telephone listening.
- Standard telephone analytics connected each plan.
- Call signaling and powerfulness dialer connected astir plans.
Own aggregate telephone numbers from 100+ countries astatine an affordable price. Image: KrispCallPros and cons
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GoTo Connect: Best integrations
Image: GoTo
GoTo Connect doesn’t person the astir integrations connected my list. But it does person immoderate of the deepest and astir utile integrations with fashionable CRMs, collaboration tools, selling automation suites, and lawsuit work software. Plus, its IVR, astute telephone routing, and customizable dial features are included with each plan.
Why I chose GoTo Connect
Not lone volition you beryllium capable to make menus to way callers to the close place, you tin besides acceptable up automations based connected time, time of the week, your vacation calendar, oregon thing other that alters your telephone flows. And if you request much power, you tin easy upgrade to entree interaction halfway capabilities.
Pricing
- Phone System: Standard features for concern communications.
- Customer Engagement: Shared contacts, a squad inbox, and societal integrations.
- Complete CX: Advanced features for increasing interaction centers.
- Contact Center: All of the supra positive prime management.
GoTo Connect’s pricing is based connected a customized quote. However, each 4 plans see IVR and automated telephone routing capabilities.
Features
- 1,000 complimentary toll-free minutes.
- Unlimited calling to 50+ countries.
- Call recording, queuing, and multi-site management.
- Texting, faxing, squad messaging, and video meetings.
- Intuitive automated routing rules.
- Call routing analytics dashboards.
- Centralized instrumentality management.
Integrate with your favourite apps erstwhile you motion up with GoTo Connect. Image: GoTo ConnectPros and cons
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Aircall: Best idiosyncratic interface
Image: Aircall
If usability and a clean, modern interface are important to you, Aircall is worthy a person look. Its interface is my favourite of each the solutions connected this list. As a cloud-first alternate to communication giants, similar Nextiva and RingCentral, its usability is 2nd to none.
Why I chose Aircall
Creating analyzable IVR menus is streamlined with a ocular rules-based editor. Plus, you tin physique them careless of the program you choose. You tin adhd arsenic galore levels arsenic you need, customize for antithetic times of day, optimize astir highest hours, and trim your capableness during slower times.
Pricing
- Essentials: Starts astatine $30 per licence per period billed annually.
- Professional: Starts astatine $50 per licence per period billed annually.
- Custom: Custom punctuation for teams with astatine slightest 25 licenses.
- Free trial: 7-day trial, nary recognition paper required.
Aircall offers 2 modular plans and a customized plan, depending connected what you need. All of them see afloat IVR capabilities, unlimited calling wrong the US and Canada, substance messaging, and unlimited simultaneous outbound calls. Overall, Aircall is simply a spot much costly than astir of the different options. However, it offers unmatched worth astatine this terms point.
Features
- Callbacks, recording, queueing, and ringing groups.
- Call tagging for casual enactment and customized analytics.
- More than 100 integrations to link each of your tools.
- Unlimited simultaneous outbound calls.
- Shared telephone inbox for a collaborative approach.
- AI add-on for summaries, taxable recognition, and sentiment analysis.
- Advanced analytics add-on.
Set up a astute IVR directory with Aircall. Image: AircallPros and cons
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How bash I take the champion IVR strategy for my business?
An IVR strategy isn’t thing you’ll get connected its own–it exists wrong afloat telephone systems and interaction halfway solutions. So, you request to see the full relation arsenic a full erstwhile making your decision.
The champion happening you tin bash is marque a shortlist of suitable options and motion up for escaped trials oregon demos.
I urge paying adjacent attraction to lawsuit service, integrations, implementation, the idiosyncratic interface, scalability, and customization options. These are immoderate of the biggest differentiators betwixt concern telephone systems–the close equilibrium for you depends connected what you need.
From there, you tin trial your apical contenders with different members of your squad to marque definite determination aren’t immoderate concerns earlier you acquisition and rotation it retired crossed your business.
Methodology
When putting this usher together, I prioritized lawsuit feedback, lawsuit studies, idiosyncratic reviews, and my ain experiences for a holistic look astatine each option.
The pursuing factors played a large relation successful selecting my apical picks:
Reputation
I looked astatine hundreds of reviews for each solution, prioritizing those with blessed customers.
Features
Since IVR is 1 portion of communications systems, I looked for providers that see a wide scope of adjacent features that alteration you to marque the astir of it.
Pricing
I looked for providers that presented wide and straightforward pricing accusation truthful that businesses would person nary occupation knowing the investment.
Ease of integration
I considered however good each IVR supplier integrates with existing concern systems, aiming for minimal disruption during implementation.
Scalability
I assessed each provider’s quality to standard alongside a business’s increasing needs, ensuring adaptability to changing demands.
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