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Explore the capabilities of HubSpot CRM successful our elaborate review. Learn astir the features, pricing, and pros and cons of this CRM software.
HubSpot’s accelerated facts
Our prima rating: 4/5
Pricing: Robust escaped mentation for up to 2,500 users. Paid tiers commencement astatine $15 per spot per period erstwhile billed annually.
Key features:
- Lead prospecting and generation.
- Email templates and tracking.
- Document and outgo management.
- Business forecasting.
- Powerful AI tools.
- 1,500+ integrations.
HubSpot is simply a fashionable customer narration absorption platform with robust escaped and paid features to assistance streamline full income and selling strategies. HubSpot’s customized pipelines and enactment tracking marque it easy scalable to acceptable immoderate organization’s income and lawsuit absorption needs.
HubSpot continues to beryllium a apical scoring CRM with lawsuit enactment and integration capabilities, but if you’re needing bundle with much precocious exertion and reporting features, determination are different options available.
Pricing
- Free CRM: Free for up to 2,500 users with interaction management, quotes, unrecorded chat and more.
- Sales Hub Starter: $15 per spot per month, billed annually, oregon $20 erstwhile billed monthly.
- Sales Hub Professional: $90 per spot per month, billed annually, oregon $100 erstwhile billed monthly and one-time $1,500 onboarding fee.
- Sales Hub Enterprise: $150 per spot per month, with an yearly committedness and one-time $3,500 onboarding fee.
SEE: For much details astir HubSpot’s offerings and pricing, cheque retired HubSpot’s Product and Services Catalog.
Key features of HubSpot
Call tracking
HubSpot’s telephone tracking strategy allows users to spot and grounds lawsuit calls straight from the browser platform. This ensures each telephone is automatically logged and tracked to the close lawsuit illustration (Figure A). This diagnostic tin besides prioritize outbound calls, truthful income reps tin person their regular telephone docket prepared for them to commencement dialing and selling sooner.
Figure A: Hubspot telephone tracking software. Image: HubSpotSales playbooks
HubSpot’s income playbooks bundle is simply a instrumentality to equip income reps with interactive income plays, scripts, guides and much (Figure B). Playbooks are customizable to the user’s enactment and selling style. They besides supply existent income information from structured notes and aggregate prime questions and answers.
Figure B: HubSpot interactive playbook feature. Image: HubSpotConversation intelligence
HubSpot’s speech quality is an precocious diagnostic that tracks income reps show connected lawsuit calls and provides coaching tips with information driven insights (Figure C). This diagnostic doesn’t necessitate users to power dialing bundle oregon discarded clip grooming connected a caller calling service. Conversation quality tin beryllium applied to calls utilizing HubSpot’s calling tool, Zoom, JustCall, Kixie and more.
Figure C: Client engagement tracking and coaching from speech quality feature. Image: HubSpotSales analytics and reporting
Users tin take from dozens of pre-made study styles oregon customize their ain to presumption concern analytics. The reports tin show pipeline revenue, idiosyncratic income advancement oregon people attainment. HubSpot’s analytic diagnostic allows admin users to show income activities and past make unsocial coaching insights (Figure D).
Figure D: Sample Hubspot income dashboard. Image: HubSpotPREMIUM: Explore a afloat CRM diagnostic comparison.
HubSpot pros and cons
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Alternatives to HubSpot
There are limitations with HubSpot’s dashboard and pipeline customization, arsenic good arsenic however costly its higher enactment tiers and add-ons tin be. Because of this, determination are alternatives that connection akin halfway features successful their escaped tiers with further exertion features similar Pipedrive, Zoho CRM and Salesforce.
When researching the close CRM for your organization, archetypal see the fund allocated to specified an investment, if the bundle specializes successful your manufacture oregon if the bundle is scalable to conscionable the size and needs of your business.
DOWNLOAD: Compare the apical CRMs for tiny businesses.
| Custom dashboards | Limited | Yes | Limited | Yes |
| Native integrations | Yes | Yes | Yes | Yes |
| Third enactment integrations | Yes | Yes | Yes | Yes |
| AI-powered features | Yes | Yes | Yes | Yes |
| Free trial | No | 14 days | 15 days | 30 days |
| Starting price* | Free starting price | $14.90 per idiosyncratic per month | Free starting price | $25 per idiosyncratic per month |
* Pricing details are based connected yearly subscription rates. Different rates whitethorn use for per-month billing.
Pipedrive
Pipedrive is simply a user-friendly CRM known for its ocular pipelines to assistance simplify income processes. Pipedrive is simply a large enactment if you’re looking for sales-focused bundle without immoderate further selling tools. Though it doesn’t person a free-for-life version, Pipedrive’s starting terms is inactive competitive.
SEE: For a person look, cheque retired this elaborate comparison of Pipedrive and HubSpot.
Zoho CRM
Zoho CRM offers some income and selling features, akin to HubSpot. Zoho CRM does spot a greater precedence connected societal media selling and online pb generation. The level itself is casual to navigate and offers much precocious information and forecasting features compared to HubSpot.
SEE: For much details, research this in-depth review of Zoho.
Salesforce
Salesforce is simply a cloud-based CRM bundle made particularly for enterprise-sized income teams. Users tin make a assortment of customized CRM reports that show analytics and income forecasts successful existent time. Salesforce tin sync and integrate with implicit 7,000+ apps, specified arsenic Mailchimp, DocuSign and Slack.
SEE: For much details, research this in-depth review of Salesforce.
Review methodology
In bid to reappraisal HubSpot and its offerings, we utilized our inhouse rubric of criteria we defined arsenic astir important erstwhile evaluating wide CRM software. Next, we compared Hubspot against manufacture standards successful that scoring tool. We relied connected HubSpot’s ain online resources successful summation to existent idiosyncratic feedback and scores.
Below is the breakdown of the criteria utilized to people HubSpot:
- Cost: Weighted 25% of the full score.
- Core features: Weighted 25% of the full score.
- Customizations: Weighted 15% of the full score.
- Integrations: Weighted 15% of the full score.
- Ease of use: Weighted 10% of the full score.
- Customer support: Weighted 10% of the full score.
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