Nextiva and RingCentral are 2 of the champion VoIP telephone systems connected the market. Both VoIP solutions are reputable, reliable and supply akin concern communications solutions, which makes it pugnacious to take betwixt these options.
I typically urge Nextiva conscionable up of RingCentral for astir businesses due to the fact that it’s a amended worth and easier to usage for smaller teams; however, RingCentral is inactive an fantabulous pick, particularly for larger companies with precocious needs. Read connected to spot if Nextiva oregon RingCentral is close for you successful this head-to-head comparison.
Nextiva vs. RingCentral: Comparison table
| Best for | Most businesses, particularly smaller companies with distant and hybrid teams. | Larger companies and interaction centers seeking precocious call-handling tools. |
| Starting price | $18.95 per idiosyncratic per month | $20 per idiosyncratic per month |
| Business connection packages |
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| Basic program features |
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| Performance & uptime | 99.999% uptime | 99.999% uptime |
| Security |
| TLS and SRTP encryption SOC 2/SOC 3 compliant STIR/SHAKEN standards RAY BAUM complaint Kari’s Law compliant HITRUST CSF certified SSO and MFA HIPAA compliant |
| Support |
| 24/7 telephone support 24/7 unrecorded chat support Professional implementation |
| Recent improvements |
| Real-time cause guidance successful RingCX AI-powered coaching for income teams RingCentral Events New AI capabilities |
Bottom line: It’s a adjacent call, but Nextiva wins due to the fact that it’s the perfect blend of price, features and usability, making it a amended wide acceptable for astir businesses.
Learn however I evaluated Nextiva vs. RingCentral, and cheque retired my recommended VoIP work providers below.
Nextiva vs. RingCentral: Pricing
Nextiva and RingCentral some connection 3 concern connection plans with further features, capabilities and benefits astatine each tier. And some VoIP solutions person the aforesaid billing operation — rates are based connected per idiosyncratic per month, with discounts if you perpetrate annually.
Both of these providers marque it casual to scale. You tin commencement with an entry-level program and past upgrade erstwhile you’re acceptable oregon request to unlock much precocious features.
Nextiva pricing
- Essential plan: Starts astatine $18.95 per idiosyncratic per period erstwhile billed annually.
- Professional plan: Starts astatine $22.95 per idiosyncratic per period erstwhile billed annually.
- Enterprise plan: Starts astatine $32.95 per idiosyncratic per period erstwhile billed annually.
- Free demo available.
RingCentral pricing
- Core plan: Starts astatine $20 per idiosyncratic per period erstwhile billed annually.
- Advanced plan: Starts astatine $25 per idiosyncratic per period erstwhile billed annually.
- Ultra plan: Starts astatine $35 per idiosyncratic per period erstwhile billed annually.
- RingCentral offers measurement discounts erstwhile you deed 100 users.
- Free 14-day proceedings and demo available.
Winner: Nextiva. It’s close, but Nextiva has the borderline due to the fact that of its little terms for akin features and amended worth for smaller teams.
Nextiva vs. RingCentral: Feature comparison
RingCentral has much precocious features than Nextiva. That said, Nextiva offers immoderate basal features astatine its little program tiers that you don’t get from RingCentral unless you’re connected a much costly plan.
With either provider, you’re getting the pursuing features included with a basal plan:
- Unlimited calling successful the U.S. and Canada.
- Video calling.
- Team chat.
- Free section oregon toll-free number.
- Video league recording.
- Voicemail.
- Auto attendant.
- Mobile and desktop apps.
Overall, there’s astir a 90% overlap of each disposable features betwixt each platform, but determination are immoderate flimsy differences successful however they’re offered and for what price.
Power your concern with Nextiva and get started for escaped today. Image: NextivaInternet faxing
Nextiva offers unlimited net faxing connected each plan, whereas RingCentral omits this diagnostic from its entry-level package.
Toll-free minutes
You’ll get either 1,500, 3,000 oregon 12,500 toll-free minutes with your Nextiva subscription, depending connected the program tier. RingCentral lone gives you 100 toll-free minutes included arsenic a basal feature, and 1,000 oregon 10,000 toll-free minutes astatine the adjacent 2 levels.
Call signaling and voicemail transcriptions
Call signaling and voicemail transcriptions are lone disposable connected Nextiva’s astir costly plan. These features travel modular with each RingCentral subscription.
Texting capabilities
If you privation texting capabilities, you’ll request to upgrade astatine slightest 1 tier supra Nextiva’s entry-level’s basal plan. RingCentral has SMS/MMS messaging with each subscription, but the included messages per idiosyncratic are much constricted compared to Nextiva’s texting limits astatine a likewise priced plan.
Advanced features
For those of you looking for precocious features, RingCentral has plans that travel with AI-powered gathering insights, unrecorded transcriptions, unrecorded telephone monitoring, susurration and barge and precocious telephone queues. You’ll request to wage oregon upgrade to entree immoderate of these features, but you won’t find them from Nextiva.
Winner: Nextiva. While RingCentral has much precocious capabilities, Nextiva delivers an unthinkable worth with its toll-free minutes, net faxing and texting — each things that galore businesses prioritize implicit precocious telephone handling.
Nextiva vs. RingCentral: Performance and uptime
Nextiva and RingCentral present 99.999% uptime rates; this means the systems are fundamentally ever up and running, with possibly a fewer minutes max of downtime per year.
These providers are some transparent astir their performance. You tin ever entree work presumption pages to spot if systems are moving smoothly, and there’s a implicit audit log that tracks outage incidents.
Here’s a speedy summary from RingCentral that tracks its uptime implicit the past year.
RingCentral’s uptime study showcases their reliability. Image: RingCentralAside from moving smoothly and being available, some of these VoIP providers present crystal-clear audio and video. The platforms are conscionable arsenic bully whether you’re utilizing the web app, desktop app oregon mobile app, and there’s virtually nary quality successful prime erstwhile comparing the calls side-by-side.
Every erstwhile successful a while, you whitethorn acquisition static oregon a dropped call, but this happens with each provider, and adjacent landlines are susceptible.
Winner: Tie. Nextiva and RingCentral some present industry-leading show and uptime.
Nextiva vs. RingCentral: Security
Nextiva tackles information from each angles. On a carnal level, each information centers are monitored 24/7/365. Servers are stored successful climate-controlled warehouses with 5 biometrics checkpoints and defender stations to restrict access.
Calls are protected utilizing TLS and SRTP encryption from each endpoints, and Nextiva regularly conducts third-party penetration tests to place immoderate imaginable vulnerabilities.
In addition, Nextiva has respective compliance certificates that are recognized worldwide, including ISO/IEC 27001, SOC 2, PCI DSS and HIPAA.
RingCentral’s information is arsenic robust — for instance, it uses TLS and SRTP to encrypt communication. RingCentral uses STIR/SHAKEN standards to mitigate robocalls, and the level is compliant with RAY BAUM and Kari’s Law. Like Nextiva, RingCentral is compliant with SOC 2 and HIPAA. It’s besides SOC 3 compliant and certified with HITRUST CSF.
You tin usage SSO and multifactor authentication to forestall unauthorized idiosyncratic entree to your RingCentral level and meetings.
Winner: Tie. Nextiva and RingCentral are some highly secure, and you tin spot some of them to support your calls, messages and data.
Nextiva vs. RingCentral: Support
Nextiva and RingCentral supply 24/7 enactment via phone, unrecorded chat and email. You tin besides entree self-help materials online done the providers’ cognition bases.
Both platforms person an overwhelming fig of affirmative reviews online related to lawsuit enactment — each mentioning the speed, helpfulness and cognition of enactment reps. That said, determination are immoderate antagonistic remarks for some providers, but those look to beryllium one-off instances alternatively than a signifier to beryllium acrophobic about.
RingCentral does supply much enactment and assistance than Nextiva during the archetypal implementation of the platform; however, RingCentral is much complex, truthful this seems to beryllium offered retired of necessity. Nextiva is casual capable to deploy without the other support.
Winner: Tie. You’ll get 24/7 enactment from a affable and knowledgeable rep from either supplier done your preferred connection transmission of telephone oregon unrecorded chat.
Nextiva vs. RingCentral: Recent improvements
One crushed wherefore Nextiva and RingCentral are some truthful fashionable and good liked is that they regularly instrumentality steps to amended the platforms. Whether it’s a caller feature, program enhancement oregon upgrade to an existing product, you tin expect astatine slightest a fistful of improvements released by each of these providers connected a monthly oregon quarterly basis.
Nextiva’s improvements
Nextiva regularly makes usability updates to its NextivaONE and NextOS apps. The astir caller updates focused connected administrators, making it easier to bulk edit existing users and navigate the software. Anyone tin besides present adhd locations and clip zones to contacts.
See if a telephone is verified by Nextiva earlier you adjacent answer. Image: NextivaEarlier this year, Nextiva added different caller ID verification that labels each incoming calls arsenic verified oregon unverified. This elemental diagnostic tin assistance support teams from spam and spoofing.
RingCentral’s improvements
RingCentral precocious rolled retired RingCentral events and adjacent much precocious added a ton of built-in AI capabilities. The level tin grip large-scale online, hybrid and in-person events with up to 100,00 attendees.
RingCX rolled retired successful November of 2023 for astir locations. Recently, they added real-time cause guidance, making coaching and grooming easier than ever.
RingCentral’s interaction halfway is elemental to usage and adjacent easier to acceptable up. Image: RingCentralBeyond that, RingCentral has been putting a ton of accent connected adding AI capabilities to each of its products. For example, caller AI-powered coaching, scoring, and income insights were added to RingSense for Sales.
Winner: RingCentral. While some providers marque regular updates, RingCentral is focusing much connected bringing AI-powered capabilities to its platform.
Should your concern usage Nextiva oregon RingCentral?
Nextiva and RingCentral are neck-and-neck successful astir each category; for instance, some solutions person beardown performance, uptime and support.
RingCentral has made much important leaps with its caller diagnostic releases, peculiarly related to AI and productivity. And portion RingCentral has much precocious features overall, Nextiva inactive has the borderline successful presumption of wide diagnostic worth based connected its prices and what’s included with each plan.
You can’t spell incorrect with either of these providers, but Nextiva is my apical proposal successful this space; Nextiva has a flimsy borderline implicit RingCentral due to the fact that it’s a amended acceptable for astir businesses. If you person a larger institution and request precocious call-handling capabilities, you should see RingCentral instead.
Methodology
I trial concern connection tools and VoIP providers based connected the pursuing factors:
- Standard and precocious features: I marque definite the basics are included with each program (unlimited calling, messaging, voicemail, etc.) and past look to spot what precocious features are offered and if they’re disposable without paying extra.
- Customer support: Anything little than 24/7 enactment drops a notch successful my book, but I besides measure enactment channels and whether questions oregon problems really get resolved successful a timely manner.
- Third-party integrations: The champion VoIP providers integrate with different concern tools similar CRMs, ERPs, faxing tools and unreality retention systems.
- Security and privacy: Redundancy architecture, precocious encryption, server locations, information halfway audits, multifactor authentication and precocious relationship absorption features are each taken into consideration.
- Uptime percentage: Is determination thing successful the platform’s method infrastructure that could pb to unplanned outages, delays, work interruptions oregon downtime?
- Demo oregon escaped trial: It’s ever a positive if you tin effort the level and tally immoderate tests earlier committing to a payment.
- Overall cost: All the assorted program options, fees, add-ons, monthly versus yearly pricing, measurement discounts, installation costs, costs per enactment oregon hold and idiosyncratic costs.
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