OpenPhone Review (2024): Is It Right for Your Business?

Image: OpenPhone

OpenPhone shines for its unlimited messaging, shared situation and built-in interaction absorption for tiny teams. It’s the VoIP telephone strategy I yet ended up buying for my squad due to the fact that it was affordable and casual to acceptable up, had conscionable capable functionality and didn’t necessitate america to bargain immoderate caller devices.

However, it’s missing a batch of modular features you’ll get elsewhere and it’s not peculiarly large astatine scale.

OpenPhone’s pricing

OpenPhone’s pricing is precise straightforward. There are 3 plans to take from, with conscionable a mates of miscellaneous fees and add-ons.

• Starter: Starts astatine $15 per idiosyncratic per month.
• Business: Starts astatine $23 per idiosyncratic per month.
• Enterprise: Custom quote.

The rates supra bespeak yearly billing, with a 30% discount astatine the Business tier and a 21% discount astatine the Starter level. Month-to-month pricing is besides available, and you tin effort OpenPhone for escaped with a seven-day trial.

Try OpenPhone’s Starter oregon Business program for escaped today. Image: OpenPhone

My squad uses the Business plan; portion somewhat much expensive, it gives you what you request to negociate calls arsenic a company. Beyond the basics, you’ll besides get automatic telephone recording, AI-generated telephone summaries and integrations for HubSpot and Salesforce.

If you privation to usage concern texting, there’s an industry-wide $19 one-time setup interest and an ongoing monthly messaging interest ranging from conscionable $1.50 to $3.

Every supplier charges these oregon bundles them into the monthly interest you pay, truthful this isn’t unsocial to OpenPhone.

Additional telephone numbers outgo $5 per month, and you tin acceptable up automated messages done Zapier for $0.01 per outgoing text. International calling and messaging are based connected usage and alteration by country.

OpenPhone’s cardinal features

While astir of OpenPhone’s features are reasonably basic, it’s a coagulated level with immoderate noteworthy standouts. You’ll payment from unlimited calling, unlimited texting, shared telephone numbers, interaction absorption tools and adjacent a mates of AI-powered capabilities.

Unlimited calling and messaging

OpenPhone delivers unlimited calling and substance messaging wrong the U.S. and Canada. This is simply a beauteous bully worth for the price.

You’re besides getting 1 caller section oregon toll-free fig with each idiosyncratic that you onboard, truthful everyone tin person their ain line.

In presumption of calling, you tin dial retired and person incoming calls, but determination aren’t galore bells and whistles. Manual recording, voicemail transcription and manual telephone signaling are the lone 3 features you’re truly getting unless you upgrade.

Beyond the entry-level tier, you’ll unlock an IVR telephone menu, radical calls, telephone holds, lukewarm transfers and ringing orders.

The unlimited texting capabilities decidedly radiance supra the calling options. You tin acceptable up a clump of automated substance triggers based connected antithetic lawsuit interactions and adjacent docket outbound messages successful advance.

OpenPhone offers unlimited calling successful the U.S. and Canada. Image: OpenPhone

Shared telephone numbers

Sharing a telephone fig with a squad whitethorn dependable weird, but it’s really truly applicable for OpenPhone’s messaging capabilities.

Let’s accidental a enactment rep was texting with a lawsuit connected Monday. That lawsuit whitethorn reply to the aforesaid substance thread connected Tuesday erstwhile the archetypal rep is retired sick oregon connected a luncheon break. But with the shared number, idiosyncratic other connected your squad tin rapidly prime up wherever the archetypal idiosyncratic near off.

On the recipient side, the modulation is seamless, and they ne'er really cognize that they’re dealing with much than 1 person.

This diagnostic helps you supply amended and faster responses via substance arsenic portion of a collaborative squad effort.

With OpenPhone, you tin pass arsenic a squad truthful you don’t suffer interaction with a customer. Image: OpenPhone

AI-suggested connection responses

You tin alteration OpenPhone’s built-in AI to automatically make 2 oregon 3 replies to each inbound message. It’s a truly chill diagnostic that helps marque your squad much productive, and they tin conscionable rapidly click a applicable reply wrong seconds of getting a text.

This diagnostic is disposable to each OpenPhone users. This is simply a bully motion the level is adapting to the latest AI trends, which are each the buzz close present successful the concern communications space.

If you similar this feature, you tin besides experimentation with asking OpenPhone’s AI to make outbound messages for you.

Then, you tin nonstop them arsenic is oregon edit them earlier blasting sending.

Use OpenPhone’s AI-suggested connection responses truthful you are ne'er astatine a nonaccomplishment for words. Image: OpenPhone

Built-in interaction management

OpenPhone has a lightweight CRM that’s built into the platform. It’s a spot for you to adhd someone’s interaction accusation and applicable notes, tags and different details astir the idiosyncratic for everyone connected your squad to see. Calling this a CRM is generous, but it’s good for basal interaction management.

The diagnostic besides helps guarantee you won’t person duplicate contacts crossed shared numbers, and you tin stock circumstantial interaction accusation with different teammates without having to copy/paste oregon trust connected manual entry.

In summation to adding caller contacts straight successful OpenPhone, you tin besides import contacts arsenic a CSV oregon integrate your Google Contacts.

HubSport, Salesforce and Gong integrations are disposable connected prime plans.

Build stronger relationships with your customers erstwhile you usage OpenPhone. Image: OpenPhone

AI telephone summaries and transcripts connected prime plans

If you’re connected a Business program oregon higher, you’ll get AI-generated summaries and afloat transcripts for each call.

This is simply a useful mode to rapidly notation thing that happened during a longer telephone without having to beryllium done an full recording.

It besides helps you enactment contiguous during calls. Instead of rapidly taking notes portion half-listening to what idiosyncratic is saying, you tin enactment engaged knowing that AI is taking notes for you.

Teams tin stock these summaries with radical who missed a gathering oregon call, helping them get up to velocity rapidly without a implicit briefing.

OpenPhone pros

• Simple and user-friendly interface.
• Strong messaging features.
• Collaborative environment.
• Shared inbox, contacts and numbers.
• Rules-based triggers to physique automations.
• Lightweight and elemental if you don’t request a lot.
• Very casual to acceptable up.
• Daily database backups.
• Solid lawsuit service.
• Free 7-day trial.

OpenPhone cons

• Only includes basal telephone features.
• Analytics is lone connected the apical 2 plans.
• Not overmuch country to scale.
• Limited integrations and nary API (coming soon).

Alternatives to OpenPhone

After looking into dozens of options, I bought OpenPhone for my team, which inactive uses it today. Despite that, it’s not what I urge successful astir situations. Here’s a look astatine however OpenPhone compares to my apical choices.

OpenPhoneNextivaRingCentral8x8Dialpad

Starting price	$15 per idiosyncratic per month	$28.95 per idiosyncratic per month	$20 per idiosyncratic per month	Custom quote	$15 per idiosyncratic per month
Free trial	7 days	Demo only	14 days	No	14 days
Setup	Very easy	Easy	Complex	Complex	Easy
Mobile app	Great	Average	Great	Average	Good
Call routing	Average	Average	Advanced	Average	Advanced
Call recording	All plans	Top program only	All plans	Call halfway only	All plans
Integrations	6 + Zapier	20+	300+	65+	70+
AI features	Average	Average	Advanced	Basic	Advanced
Texting	Yes	Some plans	Yes	Yes	Yes
Video meetings	No	Yes	Yes	Yes	Yes
Team chat	No	Yes	Yes	Yes	Yes
Online fax	No	Yes	Some plans	Yes	+ $10 per month

Nextiva

Image: Nextiva

Nextiva is simply a much well-rounded concern communications solution. It comes with everything you request to speech to customers and each other, including squad chat, video conferencing, voice, texting and faxing. With caller lawsuit discounts and an yearly plan, it comes retired to conscionable a fewer dollars much per period than OpenPhone, but with mode much functionality. To larn more, work my review of Nextiva.

RingCentral

Image: RingCentral

Where Nextiva and OpenPhone are elemental and casual to use, RingCentral goes the other direction. It offers conscionable astir each communications and telephone halfway diagnostic you tin imagine. To larn more, work my review of RingCentral.

8×8

Image: 8×8

If you grip a batch of planetary calls, 8×8 can’t beryllium beat. With plans that let for unlimited calls to 14 oregon 48 countries, it’s a overmuch amended woody for high-volume than paying per minute. Plus, it includes each connection transmission connected each plan, adjacent the cheapest ones. To larn more, work my review of 8×8.

Dialpad

Image: Dialpad

Dialpad and OpenPhone are some newer cloud-first telephone systems. OpenPhone is simple, portion Dialpad offers much precocious capabilities and AI functionality for telephone centers and income teams. It has modular telephone systems, too, but they see much connection channels than OpenPhone.

Methodology

I researched and reviewed OpenPhone utilizing the aforesaid halfway criteria arsenic different concern connection solutions, including:

• Standard and precocious features: We measure the basics you need, positive the precocious features that boost your performance. Some of the modular features we look for see video conferencing, SMS/MMS messaging, voicemail, automated telephone forwarding, instrumentality flipping and mobile/desktop apps.
• Customer support: How tin you get support, and what are the enactment hours? We besides look astatine the helpfulness of the platform’s lawsuit enactment and enactment immoderate affirmative reviews.
• Third-party integrations: The champion telephone systems seamlessly sync with third-party concern apps, similar CRMs, ERP software, faxing tools, SMS platforms, unreality retention systems and more.
• Security and privacy: We look astatine the redundancy architecture, precocious encryption standards, authentication options, precocious absorption options, information halfway audits, server locations — thing that’s tied to keeping your calls harmless and information secure.
• Uptime percentage: Anything that could origin unplanned downtime, outages, work interruptions oregon pb to delays owed to the method setup oregon level infrastructure.
• Demo oregon escaped trial: Can you trial oregon effort the level earlier you bargain it?
• Overall cost: Fees, program options, pricing differences betwixt monthly oregon yearly billing, installation fees, outgo per user, etc.